Effective Date: 2024-12-15
Thank you for shopping at dianova-ab.com. We strive to provide high-quality products and excellent service to our customers worldwide. If you are not entirely satisfied with your purchase, we are here to help. Please review our returns and refund policy carefully.
1. Returns
Eligibility for Returns
- You must notify us within 14 days of receiving your order.
- The product must be in its original condition, unused, and in the original packaging.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized products.
- Products that have been used or damaged by the customer.
- Items purchased on clearance or marked as “final sale.”
2. Return Process
To initiate a return, please follow these steps:
- Contact Us
- Email our customer service team at order@dianova-ab.se with your order details and reason for return.
- We will provide you with instructions on where to send your item.
- Shipping Your Return
- Customers are responsible for the cost of return shipping.
- Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method as we cannot be held responsible for lost packages.
- Return the item to the address provided by our customer service team.
- Any shipping costs paid at the time of purchase are non-refundable.
- If the product is returned in a condition that requires restoration, a deduction for reduced value may apply.
3. Refunds
Refund Approval
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 14 business days.
Deductions
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide photos and a description of the issue to expedite the process. In such cases, we will cover the return shipping cost and send a replacement at no additional charge.
6. International Returns
For customers outside [Insert Country/Region], international returns are accepted under the same terms. Please note that additional shipping time and customs clearance may apply.
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us at:
order@dianova-ab.se
We appreciate your business and are committed to ensuring your satisfaction!